Contact Us

How Can We Help?

Our dedicated customer support team is available around the clock to assist with:

• Loan application questions and status updates
• Payment scheduling, amounts, and due dates
• Account access and password issues
• Loan payoff quotes and early payoff requests
• General inquiries about little lake lending loans
• Hardship assistance and payment plan options

Before You Call

To help us serve you faster, please have the following information ready:

• Your full name as it appears on your loan
• The last four digits of your Social Security number
• Your loan account number (found in your welcome email)
• A brief description of your question or issue

Mailing Address

Little Lake Lending
2726 Mission Rancheria Road
Lakeport, CA 95453

Note: For faster service, we recommend calling or using live chat. Mail correspondence may take 5-7 business days to process.

Business Hours

Customer Support: 24 hours a day, 7 days a week
Corporate Office: Monday - Friday, 8:00 AM - 5:00 PM PST

Common Questions

How do I make a payment?

You can make a payment through your online account portal, by calling our customer service line, or by setting up automatic payments. We recommend autopay to ensure you never miss a payment.

Can I pay off my loan early?

Yes! We have no prepayment penalties. You can pay off your loan at any time and save on interest. Call us or log into your account to request a payoff quote.

What if I can't make a payment?

If you're experiencing financial hardship, please contact us immediately. We may be able to work with you on a modified payment plan. The worst thing you can do is ignore the situation—communication is key.

How do I update my contact information?

You can update your phone number, email, or mailing address by logging into your online account or by calling customer service. Keeping your information current ensures you receive important communications about your loan.

Feedback and Complaints

We value your feedback and take all complaints seriously. If you have a concern about your loan or our service:

1. Contact Customer Service First: Most issues can be resolved quickly by our support team.
2. Request a Supervisor: If you're not satisfied, ask to speak with a supervisor.
3. Submit a Written Complaint: Email complaints@littlelakelending.com or mail to our address above.

All written complaints receive a response within 5 business days.

Last Updated: December 2024